AIR CARGO INDUSTRY CHALLENGES
The Air Cargo Industry is lacking from a transparent and standardized claims handling process. Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting transparency the claims handling process and consequently the customer experience.
At the same time many cargo incidents are happening during the handling and transportation of air cargo shipments which negatively affects the quality of the air cargo product.
Our mission is to streamline and standardize the claims handling process within the air cargo industry and to provide a the cargo industry stakeholders with a digital loss prevention program to prevent financial loss, reduce operations costs and to increase the customer experience and the overall quality of the air cargo product.
For more information about cargo claims please visit CCLP platform or contact us : email support@cargohub.nl
CARGO CLAIMS
Cargoclaims CCLP platform offers a full digital cargo claims management solution. The online claims platform provides a customer friendly access tool and offers airlines a state of the art solution to manage claims in a transparent and efficient manner.
Claimants suchs as forwarding agents, shippers and insurance agents, are offered one single platform to submit and manage claims to submit and manage claims with airline worldwide. There is no need to send individual emails or faxes and seperately keep track on submitted claims in excel.
The cargoclaims platform automatically creates the perfect overview to manage and control your claims. In addition all documents, pictures and communication is stored in your digital account which is 24/7 hours available per day.
LOSS PREVENTION
Any irregularity on cargo shipments negatively affects the services offered to shippers in transportation by air. Many of the irregularities such as missing or damaged cargo are noticed at the handlers acceptance process.
In order to enable airlines to effectively organize their customer services, loss prevention and claims management process, it is required for handling companies to report service recovery issues as quickly as possible to their airline customers.
The loss prevention quality program offers a sophistaticated add on for handlers to increase the quality of their services.
(CCLP) CARGO CLAIMS AND LOSS PREVENTION PROGRAM
The full CCLP program combined both the loss prevention and claims management program for airlines. Damage reports and loss prevention insights will be instantly available in the airlines handling system to support the claims handling process and to reduce the claim recovery cycle.
Handling companies whom are operating the CCLP program will actively contribute to the airlines loss prevention program and at the same time will increase the quality of their handling service. [see CCLP program for handlers]